Shipping policy

At MHR Hub, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within  2–5 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Major Cities: 2–5 business days
  • Remote Areas: 4–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on qualifying orders (if applicable).
  • Any applicable shipping charges will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor your shipment.

Delivery

Please ensure that your shipping address and contact number are accurate before placing your order.

If the courier is unable to deliver due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

Cash on Delivery (If Available)

If Cash on Delivery (COD) is offered:

  • Please have the exact payment amount ready upon delivery.
  • Refusing an order without a valid reason may affect eligibility for future Cash on Delivery purchases.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete:

  • Contact us within 48 hours of receiving your order.
  • Include your order number along with clear photos or videos of the issue.
  • We will review your request and provide a suitable resolution, such as a replacement or refund, in accordance with our Return & Refund Policy.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Severe weather
  • Public holidays
  • Courier service delays
  • Customs or regulatory inspections (for international orders)
  • Other events beyond our control

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions about shipping or your order, please contact us.

MHR Hub

Phone: 0333-0443055

Business Hours: 24/7